Safe Harbor Program
Taulia complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union and Switzerland. Taulia has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Taulia's certification, please visit http://www.export.gov/safeharbor.
- Information Collected by Taulia
- Use of Personal Information by Taulia
- How Taulia Protects Your Information
- Third Parties With Whom Taulia Shares Personal Information
- Third Party Links
- California Online Privacy Protection Act Compliance
- Children's Online Privacy Protection Act Compliance
- CAN-SPAM Compliance
- Terms and Conditions
- Your Consent
- Contacting Taulia About Privacy Questions or Comments
Information Collected by Taulia
We collect information from you when you contact us for more information regarding our services or register on our site for our support forums, subscribe to our newsletter or webinar series, participate in an online forum, blog, or voluntary survey, download content or fill out a form. We may collect all or some of the following information: name, email address, phone number, company name, title, department, country and/or industry. Alternatively, you may visit our site anonymously. Any data we request that is not required will be specified as voluntary or optional.
We may also collect information when you ask to be included in an email or other mailing list.
Personal Information refers to any information relating to an identified or identifiable natural person ('data subject'); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.
If your Personal Information changes, to request removal of your personal information from our blog or community forum, or if you no longer desire our service, you may correct, update, amend, delete/deactivate it by emailing our Customer Support at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We may provide you the opportunity to participate in surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information such as name, email, and phone number, and demographic information such as job title, income, location, and company size.
We use this information to send notice(s) to contest winners, award prizes, monitor site traffic, personalize the site, send participants email newsletter(s), and better understand our customers and prospects.
We may use a third party service provider to conduct these surveys; that company will be prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
Use of Personal Information by Taulia
Any of the information we collect may be used:
- To administer your account and facilitate your transactions
- To respond to customer service requests
- To send periodic emails when you have requested to receive them. (The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.)
- To provide you the Taulia services you have requested
- To improve our websites. (We continually strive to improve our website offerings based on the information and feedback we receive from you.)
- To personalize your experience. (Your information helps us to better respond to your individual needs.)
We provide you the opportunity to "opt-out" of having your information used for certain purposes or to unsubscribe from receiving future emails, when we ask for the information. If you no longer wish to receive emails, our newsletter and other promotional communications, you may opt-out of receiving them by following the detailed unsubscribe instructions at the bottom of each email or communication or by emailing us at email@example.com.
How Taulia Protects Your Information
The security of your Personal Information is important to us.
We implement a variety of security measures to maintain the safety of your Personal Information when you submit a request, or otherwise provide us with your personal information. These security measures include: password protected directories and databases to safeguard your information and PCI Scanning to actively protect our servers from hackers and other vulnerabilities.
However, since the Internet is not a 100% secure environment, we cannot ensure or warrant the security of any information you transmit to Taulia. Please contact us at firstname.lastname@example.org with questions regarding our security measures.
You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications at all times.
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use clear gifs to better manage content on our site by informing us what content is effective. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customer's Personal Information.
Our integrated third party service providers use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
As is true of most web sites, we use third party tracking-utility partners to gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.
We use this information to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
Social Media Features and Widgets
Third Parties With Whom Taulia Shares Personal Information
We do not sell, trade, or otherwise transfer to outside parties the Personal Information you provide. This does not include trusted third parties who assist us in operating our websites, conducting our business, maintaining our blog, or servicing you. If you have questions regarding our products or services, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law (such as to comply with a subpoena, or similar legal process), enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
If Taulia is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web Site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
Third Party Links
While we continue to seek to protect the integrity of our own site, you should contact these sites directly if you have any questions about the use of the information that they collect.
California Online Privacy Protection Act Compliance
Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your Personal Information to outside parties without your consent.
Children's Online Privacy Protection Act Compliance
The Children's Online Privacy Protection Act ("COPPA") took effect on April 21, 2000, and imposes certain requirements on web sites directed toward children under the age of 13 that collection information on those children, or on web sites that know they are collecting personally identifiable information on children under the age of 13. We are in compliance with the requirements of COPPA and we do not knowingly collect any information from anyone under the age of 13. Our website, products and services are all directed to people who are at least 13 years old or older. If we find that we have collected information from a child under age 13, we will delete that information immediately.
We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003.
Terms and Conditions
The English version of this policy shall govern in the event of any conflict or substantive translation changes into a non-English language.
Contacting Taulia About Privacy Questions or Comments
Taulia Privacy Coordinator
201 Mission Street, Suite 900
San Francisco, CA 94105 USA
(415) 376 8280
If contacting us does not resolve your concern or complaint, you may raise your complaint with TRUSTe online at TRUSTe, by mail at WatchDog Complaints (click here for address), by phone at 415-520-3400, or by fax at 415-520-3420. If you are mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, see http://www.truste.com/why_TRUSTe_privacy_services/online-privacy-watchdog.html or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English.
- Federal Trade Commission Fair
- California Online Privacy Protection Act
- Children's Online Privacy Protection Act
- Privacy Alliance
- Controlling the Assault of Non-Solicited Pornography and Marketing Act
This policy was last modified on July 1, 2013.